Privacy Policy

Effective Date: September 15, 2026

PH Insulation & Property Services LLC, doing business as PH Property Services ("we," "us," or "our"), respects your privacy and is committed to protecting the personal information you provide to us.

1. Information We Collect

When you visit our website, submit a contact or request form, request an estimate, schedule a service, or communicate with us, we may collect information including:

• Name

• Email address

• Phone number

• Property or service address

• Information about your requested services

• Photos or files you voluntarily submit

• Communications and service history

• Information necessary to process payments or provide services

We may also automatically collect certain technical information, such as browser type, device information, IP address, pages visited, and website usage information.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and service requests

• Provide estimates and proposals

• Schedule and manage appointments

• Provide and document services

• Send invoices and process payments

• Communicate regarding your services or account

• Send appointment reminders and service updates

• Respond to customer questions and requests

• Improve our website, services, and customer experience

• Comply with legal and regulatory requirements

We do not sell or rent your personal information.

3. Text Messages and SMS Communications

If you provide your phone number and consent to receive text messages from PH Property Services, we may use SMS/text messaging to communicate with you regarding your inquiries, estimates, appointments, services, invoices, customer support, and other service-related communications.

Message frequency varies depending on your interactions with us. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to a message from us. You may also contact us by email to request that text messaging be discontinued.

Opting out of text messages does not prevent us from communicating with you through other appropriate methods, such as email or phone, when necessary to provide requested services.

We use third-party service providers, including our customer management and communication platform, to facilitate these communications.

4. Cookies & Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and improve user experience.

We may use services such as Google Analytics or other analytics tools to collect information about how visitors use our website. This information may include pages visited, approximate location, browser type, device information, and time spent on the website.

5. How We Share Information

We may share personal information with trusted service providers when reasonably necessary to operate our business and provide services. These providers may include:

• Customer relationship management and scheduling platforms

• Payment processors

• Email and communication providers

• Website hosting and technology providers

• Analytics and marketing service providers

These providers may process information on our behalf to perform the services they provide to our business.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our rights, property, customers, or others.

We do not sell customer personal information.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

7. Information Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, comply with legal obligations, and enforce our agreements.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before processing certain requests.

9. Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable requirements.

Any updated version will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

PH Insulation & Property Services LLC
Doing Business As: PH Property Services

Office Address (By Appointment):

100 S. Garnett Street, Unit #156
Henderson, NC 27536
United States

Email: info@phpropertyservices.com

Website: phpropertyservices.com